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Website Features FAQ
What is the Web-based control panel?
The control panel for your website is accessed through your Web browser (Microsoft Internet Explorer or Netscape Navigator). It allows you to easily perform common tasks like adding and configuring e-mail accounts and viewing website statistics.
How do I transfer files to my hosting account?
The files that make up your website (HTML pages, graphics, etc.) are uploaded to your hosting account via FTP (File Transfer Protocol). Many modern website-building applications have FTP file transfer capability built in; Macromedia Dreamweaver and Adobe GoLive are two examples. If you don't have FTP capability included with your website-building software, you will need a third-party FTP application. The two we recommend are CuteFTP and WS_FTP. (Note: This does not apply to Microsoft FrontPage, which has its own proprietary method of uploading files to a Web server.)
What happens if I exceed my allotted disk space?
The server will not allow you to upload files beyond the space allotted for your account. If you need additional disk space, it can be added to your account at any time (see the hosting add-ons page for current pricing).
What happens if I exceed my allotted data transfer amount?
If you exceed your monthly data transfer allotment and any rollover you may have from the previous month, additional data transfer is billed at $2 per GB. For more information on data transfer, please see our Data Transfer FAQ.
What are the database options for my website?
The only database we offer is MySQL, and is included in our Advanced and Premium hosting packages. We chose MySQL—which is the most widely-used database for small-to-medium-sized websites—because of its speed, reliability, and ease of use. MySQL was originally developed to handle large databases with greater speed than other SQL-based options, and has been successfully used in demanding production environments for many years. For more information on MySQL, visit MySQL.com.
What statistics features do you offer?
We offer a simple, easy-to-understand statistics package on all of our hosting packages. This feature shows a variety of data, including how many computers have accessed your website, which files were accessed most often, the amount of data transferred, and even what Web browsers your site's visitors are using. For those that require a more robust report, the raw server logs for your website can be downloaded through the control panel at any time.
Do you offer telnet (shell) access?
We do not offer shell access to our servers. If you need a specific command or action issued which would require shell access, contact us to see if we can accommodate you.

The most common reason for requesting shell access is database editing. Our control panel allows for easy creation of MySQL databases and database users, and also includes phpMyAdmin, a powerful tool for editing database information and issuing SQL commands directly. The powerful tools included in our control panel make shell access unnecessary for creating and manipulating databases.

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